User management — teams, roles and contacts
How vBoxx organises companies, members and the roles that gate the portal.
How teams work
Your vBoxx account is organised around teams. A team represents a company or organisation and contains everything: services, orders, invoices, payment methods and people. If you manage hosting for several organisations, you can be a member of multiple teams and switch between them in the portal.
Two kinds of people belong to a team:
- Members — have a portal login. They can manage servers, place orders or view invoices, depending on the roles you give them.
- Contacts — no portal access. Just email addresses that receive notifications, e.g. an accounting mailbox that should receive invoice copies, or a colleague that wants status emails.
Creating a new team
From Settings → Team → Create team. Only do this when you actually need a separate organisation with its own billing and services. Teams are fully independent. If you only want to give a colleague access to your existing setup, invite them as a member instead.
Roles
Owner
Whoever created the team. Full access to everything, the only role that can change other members' roles, enable/disable members, or transfer ownership (via support). The owner cannot be removed or disabled.
Assignable roles
| Role | What they can do |
|---|---|
| Admin | Everything except changing the owner. |
| Billing | View and pay invoices, manage payment methods, change billing details. |
| Operator | Manage services: power actions, JetKVM, tickets. No billing. |
| Viewer | Read-only access to services and tickets. |
| Developer | Manage API tokens for the team. |
A member can hold any combination of roles. Effective permissions are the union.
Contacts
Add contacts under Settings → Team → Contacts. Pick the categories of email each contact should receive: invoices, service status, security advisories, maintenance windows. Contacts are not billed and have no login.
Best practices
- Give every human their own login — don't share credentials.
- Use the smallest set of roles that lets someone do their job.
- Add an invoices@ contact so accounting always gets a copy.
- Rotate API tokens every 90 days.