Billing, invoicing and payments
How invoicing, billing cycles, VAT and payment methods work at vBoxx.
How billing works
All services are billed in advance. You receive an invoice a few days before the upcoming service period starts, with a 14-day payment term — enough time to review and pay before the next period begins.
Ordering and your first invoice
When you place a new order you pay at checkout. That initial payment covers the first billing period of your chosen cycle. The invoice is generated as soon as the server is delivered. After that, invoices for upcoming periods are created automatically before each renewal date.
Billing cycles
You pick a cycle when ordering: monthly, quarterly or yearly. Longer cycles get a discount.
Mac Studio M4 Max requires a minimum 3-month commitment.
Consolidated billing
If your team has two or more active services, all renewals in a given month are grouped into a single invoice by default. One invoice, one payment, less paperwork. Each service keeps its own renewal date — they're just combined on one invoice.
You can switch this off under Settings → Team → Billing preferences if you prefer one invoice per service.
VAT and taxes
All prices on our website and in the portal are excluding VAT. The applied rate depends on where you are:
| Situation | VAT |
|---|---|
| Netherlands | 21% Dutch VAT |
| EU business with valid VAT number | 0% (reverse charge) |
| EU consumer or business without valid VAT number | VAT rate of your country (via EU OSS) |
| Outside the EU | 0% |
Add or update your VAT number under Settings → Team → Billing details.
Payment methods
- SEPA direct debit (EU) — recommended for recurring billing.
- Credit card (Visa, Mastercard, American Express).
- Bank transfer — available on request, slower confirmation.
Late payment
We send reminders at +3, +7 and +14 days. If an invoice stays unpaid past the term we may suspend the service. Cancellation only happens after several reminders and a final notice — we much prefer a quick email asking for a payment plan.
Downloading invoices
Each invoice is a PDF, downloadable from Portal → Invoices. Unpaid and overdue invoices show a Pay online button that takes you to checkout.